Describe how you might handle the situation and why the approach you suggest is the right one to take. Apply customer-building strategies discussed in the text.
A customer throws a product on the counter and says, â€œI want my money back now!â€ He attacks your personal integrity and you can feel your anger ready to erupt. The customer says, â€œIâ€™ll never do business with you again!â€
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- Describe the customer problem
- Discuss ways to handle the problem
- Apply a solution that incorporates customer-building strategies from your text